February 9, 2011

Pookie the Protestor Says .......

Pookie the Protestor says; "Final Destination Van Lines should pay me in full for all and any extra expenses incurred!"

The Final Destination Movers caused me a great deal of mental anguish by treating my boxes on both ends of the move in a very rough manner. They were particularly careless on the New York end. They refused to move the living room hutch and buffet into our apartment for over an hour. I think it was because they found out our big bookcase would not fit so the silly man decided that nothing else would fit.

They left a great number of pieces out side by the walk. They finally put my hutch and my buffet in the living room area after throwing all the boxes hand over fist down to our basement apartment. The 'supervisor' was very rude with both of us. He would not heed a word of any sort of common sense. He was completely adamant that he was right and we were foolish old folks.

When they finally left, a lot of furniture was left sitting upstairs in outside. The large book case was left to rot for all the man cared. I spent too much of my money for them to treat me so shabbily!

Everything was delivered here from Oklahoma on May 31, 2010. We are both in our 60's and because of the callous way in which we were treated by these people I was very stressed out. I was so hurt and disappointed when I saw all the breakage, abused items, and missing things amongst our belongings. An example are the glass doors from our china hutch that they packed were smashed to smithereens.

We had to hire some local people because of the way they plunked everything down and would not complete the move properly. The folks here in New York were paid and were well worth it. They placed the rest of the furniture in our apartment. J & M were very respectful of our belongings and moved our furniture downstairs with great care. I had to get them to cut down the big bookcase so that we could get rid of it. If the Final Destinations people had done their job properly in the first place then we would not have had to pay extra money.

I will update you as to what is happening with the company as far as compensating us for this horrible experience.

Update: Have had a call into Sindy at Final Destination Van Lines, Inc. for the last 3 weeks and she has not phoned me back even though she said she would. I wanted to discuss the possibility of arbitration which is the next step after the 'complaint' company that handles angry customers let me down.

Update: My letter to Texas Attorney General was forwarded to the Federal Motor Carrier Safety Administration. They very politely told me that they decided they would not conduct an investigation; as they didn't feel it that there were any violations under the Federal Motor Carrier Safety Act as of February 23, 2011. Well my next idea is to talk to the people at Angie's List.